Car Jumpstart Pros

Policies

Warranty Policy

Last updated: 10 October 2026

In short

  • Batteries carry a manufacturer-backed warranty of 12, 18 or 24 months.
  • Your invoice is your proof of warranty, so keep it.
  • A claim starts with a test. If the fault is covered, the battery is repaired or replaced.
  • Failures caused by a charging fault in the vehicle are not covered.

This summary is a guide. The full text below is what applies.

What is covered

Every battery we supply comes with a warranty backed by its manufacturer. It covers defects in the battery itself during the warranty period.

Separately, the fitting work is covered. If a battery was not installed properly, we will put that right.

How long the warranty lasts

The length depends on the brand and model fitted. The term that applies to your battery is written on your invoice, and the technician will confirm it before fitting.

  • 12 months: standard cover on many economy and value batteries.
  • 18 months: mid-range batteries.
  • 24 months: premium batteries built for a longer life, and units with higher capacity.

Keeping the warranty valid

  • Keep the original invoice or receipt.
  • Have the battery fitted by our technicians or another qualified installer.
  • Do not open, modify or tamper with the battery or its terminals.
  • Keep the terminals clean and the battery clamped securely.
  • Avoid running the battery completely flat.
  • If the technician advises a charging system repair, have it done. Repeated failures caused by a charging fault can void a claim.

How to make a claim

  • Get in touch through the contact page with your invoice or job details and the vehicle's make, model and year.
  • We arrange a diagnostic test, at your location or at the workshop.
  • If the failure is covered, the battery is repaired or replaced in line with the warranty terms.
  • If it is not covered, we explain the cause and give you a clear quote for a repair or replacement.
Start a warranty claim

What is not covered

  • Damage from an accident, misuse or an incorrect booster connection.
  • Work or modifications carried out by someone else after fitting.
  • A fault in the vehicle's charging system or wiring that you were advised to repair.
  • A parasitic drain in the vehicle that flattens the battery.
  • Continued use of the battery after a fault was reported.
  • Normal loss of capacity as a battery ages.

Why a new battery can fail early

There are three usual causes: a defective unit, which the warranty covers; a charging system that is not charging correctly; or something in the vehicle draining the battery while it is parked. The diagnostic test tells them apart, which is why every claim starts with one.

Related policies

Questions about any of these? Visit the contact page.